Sellers on the e-commerce platform can get a letter that they are selling “Amazon used products sold as new” to their customers. This major problem is faced by lots of sellers on the Amazon site, today. If you get caught in the trap of having your account suspended due to “Used Sold as New” complaints, it is okay; there are ways to get your account reinstated. Let’s find out more about Used Product Sold as New Complaints before jumping into that step.
Used Product Sold as New Complaints
If your buyer suspects the goods might not be new, it is likely to get their complaints about the product regarding Used Product Sold as New.
In fact, anything that was returned, has damaged packaging, or was opened but not used cannot be labeled as new pursuant to Amazon’s conditions policy. This new change is the source of many complaints filed by Amazon customers. Even though the product is brand new and never used, it may have damage to the packaging or have been previously opened and later returned. As a seller, it is your responsibility to make sure you never make this mistake.
How to avoid suspension?
Review the definition of “New” which Amazon describes as: “A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact.”
Items that do not meet these criteria cannot be sold on Amazon as “New”. Additionally, you will need to check listings for any differences between the items you have and your Amazon listings. You must make sure that all product detail page content matches 100% to every item listed. If you use alternative authentic packaging, you should also add photos of them to your listing.
Another way to avoid these clams is to implement new packaging methods. Amazon’s Shipment Packaging Requirements demand the use of two inches of cushioning between units on the inside of the box. Other ways to avoid damaged packaging is to provide an extra polypropylene bag to protect the product or you can vacuum seal your packaging.
Amazon’s policies are constantly evolving and as a business, it is your responsibility to make sure you are up to date on these policy changes. If your company receives an email regarding a relevant ASIN change or merge, you need to review your listings to confirm the updated product detail pages match the items you are selling. This is the best way to avoid complaints, unhappy customers, and keep your account instated.
How to appeal your account suspension?
Determining the root cause of your problem
Were you unaware of the policy changes? It could be possible that you allowed returned, unopened, and unused items to be resold as new. Or perhaps you had a packaging problem that led customers to believe the product was used before. You will need to evaluate your business practices and make sure there is not a larger, underlying problem. If in fact you are selling products as “New” and they do not meet Amazon’s policies, you will need to remove these items from your listings immediately or sell them as used.
Compose a plan of action
When you receive something like what is mentioned below, address each bullet. Address each bullet.
– Sourcing: Are you sourcing the product from a trusted supplier?
– Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
– Review your communications from buyers to better understand the issues.
– Be as specific as possible in your plan.
– Do not limit your plan to issues with specific orders.
A plan of action that explains:
– The root cause(s) that led to the complaints about the condition of your items.
– The actions you have taken to resolve the complaints about the condition of your items.
– The steps you have taken to prevent future complaints about the condition of your items.
As Amazon sellers, we all try our best to stay far aways Used items sold as new issues, we all know it’s really crucial to carefully check and follow the updates regarding the rules and terms to make sure that we do not violate any Amazon seller policy. If a difficulty arises for an Amazon seller, it is essential to seek Appeal Service, AMZ.Today is always here to help you. Do not hesitate to contact us!