It is very common for sellers on Amazon to experience review sellers’ accounts, which may happen from time to time. If you get a notice from Amazon saying that your account is under review, you might be in danger of having your Amazon seller account.
Then when does Amazon place sellers’ accounts under review? How long does it take to your account stay under review?- This article will give you the answers.
When does Amazon review sellers’ accounts?
There could be a lot of reasons that Amazon places sellers’ accounts under review. In most cases, Amazon usually reviews seller accounts when they suspect one or more as the following:
- A lot of customers complain about the seller
- Amazon suspect the seller is selling fake stuff or copywrited stuff
- Amazon suspect the seller is not going to deliver
- The seller tries to scam Amazon or it’s buyers
- The seller suddenly starts selling big volumes than before
- The seller gets a lot of negative feedbacks
- And lastly, when the seller does not meet the internal metrics (this happens mostly because sellers are unaware what the metrics are, they’ll right away click ‘I agree’ without reading up the whole document)
How to expedite an account review?
If your account is under review, you may be able to expedite the process by sending Amazon the following information, as applicable:
- How long you’ve been in business
- The sources of your inventory
- Anticipated monthly sales on Amazon
- The availability of items for shipping
- The address of any retail locations
- Links to other websites where you are actively selling
- Tracking information for recently shipped orders
- Dun and Bradstreet (D-U-N-S) Number
You can send information to Amazon by replying to the notice they sent you about your review, found in the Notification page of the Customer Metrics section of your seller account. Tracking information may be provided in Manage Orders.
How long will your seller account stay under review?
According to Amazon, if your seller account is placed under review, a temporary hold will be placed on funds in your account, and Amazon may suspend your listings.
Any funds withheld for an account review are separate from amounts withheld for other purposes, including A-to-z Guarantee claims, credit card chargebacks, and unshipped orders, most reviews are completed within 30 days; however, they may extend the review period at our discretion.
In fact, generally speaking, Amazon takes a few hours to a few weeks to review an account, it all depends on Amazon and the reason why your account is under review. If they don’t find anything that concerns them, they will require additional information by sending you a message regarding that.
If you are under review because of late shipments or not uploading tracking it’s about 2 weeks – 30 days. But if you have been caught selling inauthentic products, you must file an appeal and you must give them exactly what they are asking for in the format they want it. In some cases, sellers that won their appeal but were still in review for 90 days.
With the increasing number of sellers on Amazon, Amazon has put a lot of strict restrictions and rules to ensure fair gameplay on its eCommerce platform. Violating such rules can lead to what is called as Amazon Seller Account Suspension. As an Amazon seller, the best you can do is follow Terms of Service at all times.
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